FAQ

How Long For Delivery?

For smaller items delivery is either next day or 48 hours as standard
Medium items like tower towers are 2-3 working days
Large items (showers, sauna and hot tubs) have a 5-7 working day turnaround although many have an express delivery option for 48 hour or even next day delivery

For full information about delivery please see our delivery page here

How does the lowest price promise work - The best service and price, there must be a catch?

Nope - there is no catch. We check our prices regularly to ensure we are the best price out there. In the unlikely event you do find it cheaper. We'll not only match it, we'll beat it as a little thank you for alerting us to the price. The price must be a genuine advertised price, viewable to the public and unfortunately, we cannot match verbal agreements/offers or auctions, that's all there is to it. For more information please see our terms

What is the policy for returns?

Not happy with a product - No problem. we offer a full 14 days returns policy for non-customised orders. Simply get in touch with us for a returns reference and we'll set it in motion. Click here for more info

What does 'parts warranty' mean?

Where quoted - Many of the items on our site comes with a 'parts warranty'. If any fault occurs, we operate a no quibble warranty system where we will send any required replacement parts to you on a next day delivery service where possible, completely free of charge for a period of your warranty from the date of purchase or installation. (Please retain your original invoice number to validate this) Warranty registration with the relevant manufacturer is necessary in all cases

What warranty do I get?

Like all products from legitimate manufacturers the warranty for them is carried and covered by that manufacturer - The duration of any warranty is advised on the items page. You should in all cases check the manufacturers page for further warranty terms as well as registering any warranty once an item has been received where applicable. 

Steam Shower FAQ's

How much does the steam function cost to run?

The steam functions cost surprisingly little to run. Based on current costs for electricity to operate the steam function for a recommended maximum of half and hour is around 30-50 pence. Compare this to the cost of traveling to a Sauna in a Health Spa or gym and paying for the membership and you're really making a saving.

What are the electrical requirements of a Steam Shower?

You should always seek advice from an electrician prior to installing your shower and also view the installation instructions in this regard. 3kw Steam Showers (without Whirlpool baths) require only a single 13amp electrical supply. With whirlpool require two Typically the shower is supplied with a standard UK socket - this is used for testing ONLY and this is removed when you install as the use of sockets within bathrooms is dangerous/illegal. Please refer to a qualified electrician who will be able to install the shower via an Isolated Fused Spur.

What's the water pressure requirement for your showers?

Steam showers require between 1 and 3 bar of pressure at the unit to operate. For optimum results 2-3 bar is recommended. Please note that all Steam Cabins require a flow rate of at least 7.5 litres per minute and steam showers around 14 litres. The water supply to the unit must also be balanced. If you have a combi boiler, this typically provides water at a pressure suitable for the shower, but if you are unsure, ask your plumber to check the pressure for you. If you have a Combination (combi) boiler, you WILL need a PEV. (pressure equalisation valve) If you have gravity fed water, or your water pressure is not high enough, then fitting a Pump will help. We highly recommend Salamander pumps. Fitting a pump does not require a PEV to be used as the water is balanced. PLEASE ASK YOUR PLUMBER FOR MORE DETAILS

Do I need to tile under or behind the unit?

It is recommended that you fully tile under your shower, steam shower or whirlpool bath, this is because they are designed to be freestanding and as such may be required to be slid away from the wall for service access. Tiling fully under the tub enables you to slide the shower/whirlpool with ease. Tiling behind your shower is optional as the glass at the rear of the cabin is not transparent. We would recommend that you only need to tile one or two rows of tile behind the edges to ensure a tidy finish.

I'm in a hard water area, can I still have a shower?

Yes. If you know you like in a Hard water area, you may well have a water softener fitted to your water supply to remove the build up, if not you must fit one for the water purpose of most manufacturers, as this will protect the steam generator from gathering any damaging calcium build up. A water softener will also protect the life of many household appliances, such as Washing Machines, Kettles and of course your shower. Typical signs of Hard water are the build of 'fur' in your kettle.