Terms & Conditions


Please read these terms and conditions carefully as it governs the relationship between you and us, when you purchase products from us by internet, phone or from our offices. By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below. References to “you” \"your\" and “yourself” are to you as an individual or an organisation. References to “us”, “our” and “we” are to AEB solutions ltd.

0 Deliveries

0.0 All deliveries either made by ourselves or third party that arrive damaged in transit will be in our liability for that damage to the limit of its repair, replacement or refund of the goods thereof though must be reported within 48 hours of receipt. Reports of damage outside this period will not be considered. 

0.1 Exact time of the delivery is not of the essence. We will not be responsible for any loss or damage incurred through any responsible delay or delay by unforeseen circumstances outside our control.

0.2 All damages must be noted and signed for as such at the time on delivery. You should fully check all items upon delivery arrival and in the case of a palletised delivery, you have an allocated 20 minutes for inspection and offloading. Please report any damages to the driver and clearly mark the delivery sheet as such detailing the damage and contacting us immediately. Signing a sheet "Damaged" will not suffice for insurance reasons and no measure of consideration can be given to a later claim

Any damages not visible at time of delivery i.e any internal damages must be reported within 48 hours of delivery under the terms of insurance. Do not store your items away please ensure your check the contents within 48 hours. Failure to do this will result in the loss of the ability to claim for these items under warranty for parts aesthetically damaged.

1. Your Order

1.1 Each order placed by you with us shall be an offer by you to us, to buy products subject to the terms and conditions.

1.2 No order you place shall be deemed to be accepted by us until we have received full payment from you and issued confirmation of the order.

1.3 You must ensure that the terms of your order, including the address for delivery, are complete and accurate, any failure to make delivery due to inaccurate information supplied may result in an additional charge for delivery to the customer. Failure to complete a delivery due to persons not present on an agreed date will only be redelivered once an additional delivery fee has been paid by the purchaser. If the goods are to be returned to us a delivery fee will be taken and deducted from any refund.

1.4 All quotations and advertisements for products given on this website are given on the basis that no contract for sale shall come into existence between us and you until we have received full payment from you and issued acknowledgement of your order. Any quotations or advertisements for products given on this website may be altered or withdrawn by us at any time.

1.5 We shall endeavor that all orders are met. We do not, however, guarantee the availability of any product upon initial order. Where a product is temporarily out of stock we will advise you of when we expect to be able to fulfill orders or offer an alternative, any estimate replenishing of stock however this is an estimate only and shall not be binding upon us.

1.6 Sometimes stock may be withdrawn or discontinued. We shall make every effort to update the website at all times, but you understand and acknowledge that we are not liable to you for any failure or delay to fulfill an order due to products being out of stock, withdrawn or discontinued.

1.7 Once an order has been placed by you and accepted by us you have a right to cancel the order within 7 days, unless delivery has been completed, except for custom made or products adapted for you which may be cancelled at our discretion in exceptional circumstances only. In all cases once work has started for custom made and alterations then cancellation will not be accepted.

1.8 Sales by auction are final and cannot be cancelled whether by online auction or face to face auction.

1.9 To cancel or return an untouched and uninstalled item due to the fault of the customer, for example reasons including but not exclusive to an inappropriate installation environment or unit unsuitability, incurs a handling and restocking charge of up to £150 or 10% whichever is the greater , except for orders of custom made or adapted goods which are not returnable. Although delivery is included in the price and not billed as a separate item on the invoice, a collection cost will be enforced for collections made by ourselves depending on the location of the pick-up. For further information please see \'Returns and Refund Policy\' below

1.10 Unit measurements are for reference and are a guideline only though we will endeavor to keep these as accurate as possible. Our products will require additional room for maneuver and 'sitting'. Full access for future maintenance should be allowed. All measurements given are not absolute and are provide by the relevant manufacturer, any return due to ill fitting due to size will be a chargeable return with relevant re-stocking charge.

2. Installation

2.1 All items unless otherwise stated are intended for a "DIY" install. We cannot be liable for any costs relating to professional or paid service for any reason. For example, faulty item replacement, missed delivery or missed trade persons or professionals appointment

2.2 You must comply fully with all additional instructions laid on in the relevant manufacturer terms and conditions, instructions and literature supplied.

3. Price and Payment

3.1 Unless otherwise agreed between you and us, the price for the products shall be the price as published on the date of the order.

3.2 The price for the products shall be inclusive of VAT and inclusive of all fees and charges in relation to packaging and carriage to the delivery address but the costs may not be shown separately.

3.3 Payment for the price of the products shall be due in pounds sterling at the time of the order.

3.4 Time of payment shall be of the essence and no payment shall be deemed to be received by us until it has been received in full and funds cleared.

3.5 We reserve the right to charge extra for delivery, though this will be upon prior notice before the delivery itself.

3.6 The 'Price match promise' offer relate to online advertised prices only. The deal excludes any personalised deals, offer or quote or any 'special prices' or sales and auction websites such as Ebay or private listing sites

3.7 We reserve the right to correct any pricing errors

3.8 We reserve the right to charge a handling fee for failed deliveries due to customer not being available on the pre-arranged date

4. Warranties

All warranty terms need to be seeked from the relevant manufactures website for specific terms relating to the product outside of the sales terms, further information maybe supplied with the unit and MUST be read before commencing installation. Proceeding with installation is an acceptance of these terms and that of the manufacturer.

4.1 All warranties, conditions and other terms implied by state or common law are, to the fullest extent permitted by law, excluded from this Agreement.

4.2 All products carry the warranty stated on the product description, advertisement or on the relevant manufacturer website which may be subject to certain criteria such as that of installation must be carried out by qualified installers or professionals. All items are covered for supply only of replacement parts unless otherwise stated. Further warranty \'upgrade\' or extensions maybe available on some products

4.3 The parts warranty is a manufacturer\'s warranty and parts will be supplied by the respective manufacturer, immediate dispatch of parts is not guaranteed.

4.4 In the event of the product requiring replacement or repair under the warranty, you must contact us immediately upon discovery of fault. Any delay may causing further issues may not be meet by the warranty.

4.5 All items should be checked for any signs of damage and you must ensure you have the correct item BEFORE commencing installation, we cannot be responsible for any costs incurred by installation delays.

4.6 We do not accept any responsibility for slow or unacceptable drainage of water from the unit due to incorrect waste pipe or the \"fall\" of the pipe not being great enough.

4.7 In respect of items made of plastic, ceramic, wood, glass, marble or similar no guarantee can be given against crazing, variation in shade, staining, and variation in patterns of different batches. Under no circumstances can the seller take any responsibility once the product has been fixed. All performance data or any other information in printed or electronic media is purely for guidance only and whilst given in good faith shall not bind us. The liability of the seller shall in any event be limited to some rights as the seller may have against its suppliers and not exceed the value of the goods.

4.6 Any extended warranties bought from ourselves carry on to the unit from the date when the standard warranty expires. They cannot be bought at any time after the initial sale of the unit unless we choose at our discretion

4.7 We, our suppliers or the manufacturer reserve the right to see evidence of professional installation by qualified installers in the case of the electrics for some products. Failure to produce this evidence will render the warranty being void in the case of electrical fault.

4.8 Customising, amending or adapting a product may also render the warranty being void

4.9 Colours shown in any media are for guidance only and may not represent a true representation due to the limitations of printing and display in electronic form

4.10 Warranty is a parts only warranty unless otherwise stated. Any installation costs to correct any issues will not be covered by us

4.11 Items offered, advertised or given as \'free gifts\' or promotion promotion product are not covered by any warranty

4.12 for warranty claims or damage reports we reserve the right to require photographic or electronic media evidence of the damage or \'proof\' to confirm the report of issues

4.13 Further to any parts warranty and due to the nature of the products and the fact some defacing during installation, once a unit is installed no full unit returns can be made. Units are sold in kit and any damage parts present before installation MUST be reported prior to installation. Once installation commences, the unit enters the parts warranty coverage

4.14 While we try to have all images and descriptions on site as accurate as we can when representing an item/product. Slight changes in colour or design may occur with out notice, These are due to continued refinement and 'upgrading' of items by the manufacturer. Normally any changes are a result of product improvement

5. Returns and Refund Policy

5.1 In the event that any order is incorrect on our part, it will be taken away at no charge and the correct items installed on a rearranged date.

5.2 In the case of incorrect orders on our part, the products shall be returned to us and we shall redeliver the correct order at our own cost.

5.3 To cancel or return an untouched and uninstalled item due to fault that is not ours, for example an inappropriate installation environment not being met as instructed on the installation page of the web site and installation guide or unit unsuitability, incurs a handling and restocking charge of up to £150 or 10% whichever is the greater , except for orders of custom made or adapted goods which are not returnable. Although delivery is included in the price and not billed as a separate item on the invoice, a collection cost will be enforced for collections that are made by ourselves depending on the location of the pick-up, although liability for the return of the item is the responsibility of the customer/purchaser. In line with the long distance selling act you have 7 days from receiving the goods to request cancellation

5.4 If we elect to refund you by agreement between us and yourself rather than provide a replacement or repair for faulty or defective product, or we are unable to replace any faulty or defective product, the products maybe required to be returned to us, and shall become our property.

5.5 For any sort of return you must contact our after sales department and obtain a RMA (Return Merchandise Authority) which must be clearly marked on a label outside of the packaging and on any documentation. Without this goods will be refused by our goods inward department.

5.6 If any goods or items are return due to fault of customer including but not exclusive to wrong item order, incorrect install environment or inappropriate room available, the restocking charge will be enforced and the return of the unit is at the expense of the customer.

5.7 If the pick up of units it is required, the unit must meet the standard \'palletised\' conditions that courier delivery requires. An example of this will be as per the unit upon arrival. Failure to do this will result in non-pickup of the item and any further further pickup will be chargeable. For further details please contact customer service

6. Limitation of Liability

6.1 Without prejudice to the other provisions in these terms and conditions, these provisions set out our total financial liability to you.

6.2 All times given for installation, restocking etc are estimates only and we shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to any delay by us, including if such delay was caused by our negligence.

6.3 Nothing in this agreement shall limit our liability for death or personal injury caused by our negligence or for any matter for which it would be illegal for us to attempt to exclude our liability or for fraud or fraudulent misrepresentation.

6.4 Without prejudice to the other provisions of this agreement, our total liability in contract, tort (including negligence or breach of statutory duty) misrepresentation, restitution or otherwise, arising in the performance or contemplated performance of this contract shall be limited to the price of the products in any single order. We do not cover consequential loss.

6.5 All products sold by us are for use in domestic situations only and are not for commercial use unless otherwise stated.

7. Waiver

7.1 If you breach any provision of these terms and conditions and we ignore this, we shall still be entitled to use our rights and remedies at a later date or in any other situation where you breach any provision of these terms and conditions.

8. Assignment

8.1 We may transfer and/or assign our rights or obligations under these terms and conditions at any time. This will not affect your rights and/or obligations under the terms and conditions. You are not permitted to transfer your rights or obligations under these terms and conditions to any other person.

9. Invalidity

9.1 If any provision of these terms and conditions is found by a UK court in England, tribunal or administrative body of competent jurisdiction, to be wholly or partially illegal, invalid, void, voidable or unenforceable it shall, to such extent, be deemed to be severable and the remaining provisions of the terms and conditions and the remainder of the provision shall continue in full force and effect.

10. Privacy

10.1 All information that you provide about yourself to us shall be used in accordance with our privacy policy.

10.2 You acknowledge that you have read and agree to be bound by the terms and condition listed here up on purchasing your item.

10.3 No financial information/ card details are keep or store on either paper or on computer

11. Force Majeure

11.1 Should any event occur at the sellers premises or elsewhere which is beyond the sellers control i.e. industrial action (including strike or lockout) shortage of materials, act of God, war, riot, commotion, fire, flood, breakdown of machinery, or as a result of which the performance of which this contract is prevented or delayed then:-

11.1(a) Without prejudice to its rights in the event of breach of contract by the buyer, the seller reserves the right to cancel delivery or other performance of the sellers obligations under any contract in whole or in part and in the event of part of the contract, less any expenses incurred by the seller to date of the cancellation in part performance of the contract;

11.1(b) If such prevention or delay continues for 90 days - the buyer may elect to cancel the contract or allow the order to remain on the seller\'s books to be completed at a later stage

12. Variation

12.1 We reserve the right to unilaterally vary these terms and conditions from time to time. You should check and read the terms and conditions for any updates and/or amendments before placing any order with us. If you do not agree to any of the terms and conditions at any time you should not place any order with us.

13. Third Party Rights

13.1 We and you do not intend that any provision in the Terms and conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not party to these terms and conditions.

14. Governing Law and Jurisdiction

14.1 We shall endeavor to resolve any disagreements between us and you quickly and efficiently. The agreement between you and us shall be governed by the laws of England and Wales and you and we shall both submit to the exclusive jurisdiction of the courts of England and Wales.